Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

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We get asked these questions most often
I need the part number and price for a part?
Your local Renault Dealers parts department will be happy to give you prices and supply parts for your Renault vehicle, you can find your nearest Renault Dealer here or send a request directly.
How do I book a service?
You can use our Online Booking Service, then simply enter your reg, preferred dealer and choose the services you need.
How do I book an NCT?
You can use our Online Booking Service, then simply enter your reg, preferred dealer and choose NCT from the list of services.
Can my vehicle use E10 fuel?
All Renault vehicles registered since 2000 are compatible with SP95-E10 fuel. Renault confirms that all its petrol vehicles registered since 2000 are E-10 compatible. Its engineers have validated the engine technology. There are only two exceptions: the F5R 2-litre direct-injection petrol engine and the F4Rt 2-litre turbo which were marketed between 2000 and 2002.
How do I book my Renault in for a diagnosis?
You can use our Online Booking Service.  Simply enter your reg, preferred dealer and choose diagnosis from the list of services.
Do I still have a warranty on my vehicle?
You can check your manufacturer warranty start and end dates at My Renault, simply download the My Renault App from the App store or Google Play.

You'll need your VIN and then select 'My Contracts' tab to see all warranty dates.
When does my vehicle's warranty expire?
You can check your manufacturer warranty start and end dates at My Renault, simply download the My Renault App from the App store or Google Play.

You'll need your VIN and then select 'My Contracts' tab to see all warranty dates.
How do I get a touch-up stick to repair some scratches / marks on my paintwork?
Your local dealer can organise a Touch Up Stick or you, don't worry if you do not know the exact paint colour or paint code we will make sure it is right before we send it to you.

FInd the guides for your vehicle
How can I get a handbook for my car or van?
You can download a handbook for your Renault from My Renault. Simply download the My Renault App from the App store or Google Play.

You'll need your VIN, your vehicle's unique identification number (it's on your V5). Alternatively you can view all handbooks online.
What is the paint code for my vehicle?
Each paint colour has a 3 digit code should you need to order some paint or a touch up stick for repairs, the paint code is on the sticker on the inside of your door jam or on a sticker in the inside cover of your handbook.

Alternatively visit a delaer to check your paint code and order a touch up stick.
Why does my start/stop not function all the time?
To understand how the Stop/Start engine functionality will be activated on your Renault view the video.

How can I find my radio code?
Login or register for My Renault and then add your vehicle to your account. The My Renault app will then display your radio code along with your vehicle details.

All new Renault vehicles are supplied with the Radio Code, the code is printed inside the front or rear cover of the vehicle handbook or service book.

If you no longer have the handbook you can also apply here to receive your Radio Code. find my radio code
How do I enter the radio code into the radio?
Learn how to find and enter your vehicle’s Radio Code.
How can I get a certificate of conformity (COC) for my Renault as I need to import or export it?
You can apply for a Certificate of Conformity: it is free of charge and takes approximately a week to receive for UK registered vehicles.

For vehicles registered outside the UK there is a £100 fee and it can take up to 6 weeks to receive.

I hadn't heard of the global shortage of computer chips
You may wish to read some recent press articles on this subject which detail the reasons for the global shortage.

www.bbc.co.uk/news/amp/technology-55704936

A quick internet search on “computer chip shortage” will give you lots of information.
is Renault the only automotive manufacturer whose vehicles are impacted by this shortage?
No. It is likely that all automotive manufacturers will be impacted by this global shortage.

My friend has just collect their new renault and their wing mirrors automatically fold
Stock of many components has been under pressure for some time, but we have been working with our suppliers to minimise the impact wherever possible.

Unfortunately, over recent weeks we have seen a rapid decline in the availability of this particular component.
Can I adjust my mirrors from my driving seat?
Yes, there will still be a button to adjust mirrors remotely from the driver’s seat.
can I fold-in my mirror manually?
Yes, in the interim you can fold them in manually, as you would with a vehicle without the auto-folding feature.
why didn't you inform me when I ordered the vehicle that this feature would be missing?
Whilst we were aware of the overall component shortage, at the time, we weren’t aware of which technical functions would be affected and which vehicles would be impacted. We are informing you at the earliest opportunity.
What happens if I choose to source my own button and fit outside of the renault dealer network?
We would advise against this. Our genuine parts are manufactured in line with the design of the car and the fitment of any other part would mean that we wouldn’t be able to fit a genuine part when available.

These are the most asked questions about our the driving range for our electric & hybrid vehicles
What is the approved driving range?
This is a measurement of driving range in compliance with the new WLTP standard.

Worldwide Harmonised Light Vehicles Test Procedures (WLTP), gives both fuel consumption and electric vehicle driving range results that are much closer to real-life conditions compared to the previous NEDC protocol. The new test cycle was developed using real-driving data, gathered from around the world, providing more accurate driving ranges.
how can I optimise my driving range?
We offer E-tech connected services to help you manage your driving range. You can also manage your driving range remotely with My Renault: wherever you are, you can visualise the charge level and driving range of your Renault E-tech vehicle, the current charging process or your recent charge history in real-time.

Your driving style also directly affects your Renault E-tech's electric driving range. Here are a few simple tips to optimise your driving: 
  • Limit your speed and accelerationAdopt a more relaxed, gentle driving style
  • Drive at a constant speed as far as possible
  • Adjust your speed by controlling your acceleration, including going downhill
  • Think ahead
  • Use the regenerative braking: when you need to bring the vehicle to a stop, first release the accelerator pedal to decelerate gently, then stop the vehicle with the brake pedal at a lower speed.
How can I check my driving range?
When you are behind the wheel of a Renault E-tech you can check your current energy in real-time using the fuel saver. The dashboard display shows the remaining driving range calculated based on the battery charge level and your average consumption.
How can I improve my driving style to optimise my driving range?
There are several ways you can maximise your range. The most important factor is your driving style. To increase the driving range, you should adopt eco-driving behaviour: think ahead, use the regenerative braking, drive smoothly...

Follow the advice on your multimeda screen. At the end of each journey, it reviews your journey and gives you useful eco-driving advice to improve your driving range. And you can turn on the ECO driving mode to improve the driving range even further. The power of the air conditioning or heating and the dynamic performance of your vehicle are reduced to maximize your range.
How do traffic jams affect my driving range?
When you start your E-tech vehicle, you hear and feel nothing. The same goes when you are stuck in a traffic jam. The electric motor only uses energy when you’re driving. When stationary, the only energy consumption is from any auxiliaries that you are using, such as the heating or air conditioning.

So unlike in a petrol or diesel vehicle, you don’t need to worry about using fuel whilst stuck in traffic.
do electronic devices affect the driving range?
The impact using electronic devices has on the range on your Renault E-tech is very minimal, especially when compared to the impact from driving style, weather and topography.
How does the battery perform in extremely cold weather?
Like all batteries, E-tech vehicles hold less charge in cold weather than at ambient temperature. However, the Renault ZOE has undergone extreme cold testing in Kiruna, Sweden, at -20°C, a temperature at which it worked perfectly normally. Very low temperatures can sometimes extend the charging time, affect the driving range from energy storage or increase consumption associated with the use of the heating.

We get asked the following questions about charging an electric or hybrid vehicle
what happens in I charge the battery daily even though it's not empty?
The new lithium-ion batteries in Renault E-tech vehicles have no memory effect, so can be charged, even partially, at any time without their performance deteriorating prematurely. Drivers can top up their charge every day, or charge once a week – whatever works best with their lifestyle.
Does the battery lose charge if I don't use my car?
The battery's daily discharge rate is too low to be significant. It would take several weeks of inactivity to see a significant loss of charge.
what are the arrangements for charging in a renault dealer?
Most of the Renault sales network is equipped with quick-charge stations in their car parks (with power of 22 kW per charge point).

You can locate charge points via your My Renault app.
is the battery recyclable?
Renault signed a partnership agreement with UMICORE, an international company recognised as one of the leaders in lithium-ion battery recycling. Damaged batteries or batteries that have reached the end of their life are collected, then sent to diagnosis centres where they are repurposed outside of the automotive sector, or fully recycled.

We get asked the following questions about servicing and maintenance for our electric and hybrid vehicles
How does maintenance of an electric vehicle differ from that of a fuel-powered vehicle?
An electric car is easier and more economical to maintain than a fuel-powered car. For example, the oil in a fuel-powered car must be changed regularly to ensure correct lubrication and cooling of the engine block. Oil changes are a thing of the past with a Renault E-tech as an electric motor does not need lubricating. The same goes for your brake pads, disks and drums, which have a significantly longer life expectancy thanks to regenerative braking.
Is breakdown cover free of charge?
Yes, if you drive a E-tech vehicle, it's all included. 24/7 comprehensive breakdown assistance is included in the warranty. 
What is connectivity?
By subscribing to connectivity, you can use connected applications that require a telecommunication network. You can access the connected applications via the R-LINK Store.
ZOE has an 8 year / 100,000 mile warranty on the traction battery?
The battery warranty is included in the battery rental for new and second-hand cars. There is no specific warranty agreement for the traction battery.

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